Scholar Advocate - Coaching & Enrollment

The Scholar Advocate will support all aspects of Great Jobs KC, including high-level communication, inquiry response, ongoing planning and advisement support, administrative tracking, to drive progress toward Great Jobs KC achieving its benchmarks, outcomes, and goals.

What You Will Do

Responsibilities include, but are not limited to: customer service, advising & coaching, caseload management, and miscellaneous tasks such as professional development and communication of scholar success stories.

Why It Might Be a Fit

The ideal candidate will have a proven, efficient, high-functioning professional with previous successful experience supporting young adults and systems, a commitment to and complete belief in the mission of Great Jobs KC, and a passion for increasing workforce preparedness among young adults who are first-generation to college, low-income, or historically underrepresented in higher education and the regional workforce.

Requirements

• Relevant certification or technical training
• An undergraduate degree in a relevant field (highly desired but not required)
• A minimum of 3+ years of relevant experience in serving individuals from diverse and low-income backgrounds
• Experience working in a fast-paced, goal-oriented environment with the ability to set and meet clear deadlines
• Commitment to and complete belief in the mission of Great Jobs KC
• Quick learner with the ability to develop a solid understanding of the content, processes, deliverables and overall objectives of a complex, multi-faceted program
• Personal values system that encompasses the highest standards of honesty, confidentiality, integrity, loyalty, and professional ethics
• Passion for increasing workforce preparedness among young adults who are first-generation to college, low-income, or historically underrepresented in higher education and the regional workforce
• Strong organizational skills, attention to detail, and ability to multi-task and meet multiple deadlines
• Keen sense of responsibility, high level of poise, ability to think independently, ability to maintain confidentiality, and a customer service orientation
• Tactful and diplomatic with good listening skills and an approachable personality
• Ability to be self-directed, take initiative, anticipate demands, and problem solve
• Ability to hold oneself and others accountable for enacting and following processes to ensure that work is accurate and complete and “completed correctly the first time.”
• Ability to maintain a calm and competent demeanor in uncomfortable and demanding situations
• Experience working successfully with multiple demands, shifting priorities and constant change in an ambiguous environment
• Cultural competency
• Proven and successful experience collaborating with other organizations and team members to achieve program goals
• Passion for increasing access to certifications and career placement among young adults-especially among those who may be a member of a demographic group traditionally underrepresented in the workforce
• Working knowledge of industry specific opportunities, certifications and requirements, specifically in, but not limited to, the areas of healthcare, IT, construction, and manufacturing
• Ability to work under competing deadlines/demands
• Ability to be proactive and consider the bigger picture
• Exceptional judgment that augments an ability to be solutions-oriented and then act appropriately to solve problems
• Strong organizational skills, well-developed process skills, attention to detail, and ability to multi-task in a rapidly scaling organization
• Excellent verbal and written communication and interpersonal skills, including ability to work with large diverse, multi-generational audiences
• Ability to analyze data and recognize and articulate trends
• Proficiency in Microsoft Office (Outlook, Word, Power Point, and Excel)
• Ability to lift up to 15 lbs.
• Ability to work in an office and remote environment
• Ability to travel from and to work and occasionally to regional sites as the organization grows
• Ability to work 20% of the workday outside traditional office hours each week
• Ability to interact with others via technology, face-to-face and collectively, especially in a virtual setting via webcam

Benefits

• Medical
• Dental
• Vision
• STD
• LTD
• Life Insurance
• PTO
• Holidays
• Leave program
• 401k including employer contribution
• Other benefits