SCO - Annuity - Supervisor, Customer Service

American National Insurance
Springfield, TX
Category Customer Service
Job Description
Lead a customer service team, coordinate daily operations, and provide coaching and training to team members. Responsibilities include setting priorities, goals, and performance standards, and ensuring team operations follow established guidelines and procedures.

Requirements

  • Coordinate and supervise daily team activities
  • Coach, mentor, and train employees
  • Own team results and demonstrate accountability for service levels, quality, and outcomes
  • Contribute to resource planning, policy development, and procedural guidelines
  • Analyze and resolve issues
  • Ensure team operations follow established guidelines and procedures
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