SCRA Servicing Associate

Requirements

• Minimum 2-4 years related experience in a customer service or lease-end environment.
• Bilingual a plus. Experience with case management systems preferred
• High School diploma or GED required.
• Bachelor’s degree or equivalent work experience preferred.
• Proven track record with delivering seamless customer experiences.
• Familiarity with Servicemembers Civil Relief Act (SCRA) policies and procedures or willingness to learn federal regulations related to military servicemembers.
• Demonstrated negotiation skills to work with consumers to resolve issues.
• Excellent business etiquette including verbal, written and interpersonal communication skills to deliver superior customer experience.
• Must be self-motivator and self-starter.
• Strong attention to detail.
• Exceptional listening, critical-thinking and analytical abilities to grasp key points from detailed phone calls and reports.
• Exceptional organizational and time-management skills.
• Ability to effectively deal with people at all levels inside and outside of the Company.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• Ability to work well under pressure and meet deadlines.

Benefits

• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement