Role OverviewAs a member of the Freight Forwarding team, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. You will be the trusted point of contact for our clients by communicating clearly, solving problems creatively, and collaborating across departments to deliver exceptional service.
What You Will Do
Respond to customer inquiries through various communication channels, provide accurate and timely information to customers regarding their accounts, products, and services, and handle escalated customer issues with tact and diplomacy.
Why It Might Be a Fit
We are looking for a candidate with strong communication, coordination, and problem-solving skills, and proficiency in MS Excel and Outlook. You will have the opportunity to drive customer satisfaction, streamline processes, and keep operations running smoothly.
Requirements
- Degree or diploma in Supply Chain Management, Transportation, or a related field
- 1+ years of experience in freight forwarding with knowledge of incoterms
- 1+ years of experience in customer service, preferably in a call center or customer care setting
- Strong communication, coordination, and problem-solving skills
- Proficiency in MS Excel and Outlook
Benefits
- Health and welfare benefits
- 401k retirement savings plan
- Tuition reimbursement
- Incentive compensation for eligible roles
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