Sea Logistics LCL Customer Care Specialist, Export

As a Sea Logistics Customer Care Specialist, you'll be the frontline connection for our customers, delivering exceptional service, solving challenges with creativity, and collaborating across teams to ensure a seamless experience. You'll serve as the primary contact for customers, responding to inquiries and requests across multiple communication channels with professionalism, urgency, and empathy. You'll build and maintain strong customer relationships through proactive communication, regular engagement, and a commitment to customer satisfaction, retention, and growth.

What You Will Do

You'll manage and resolve customer concerns and escalations efficiently, coordinating with internal and external stakeholders to deliver timely solutions. You'll ensure accurate and timely processing of shipment files while maintaining real-time visibility and updates throughout the shipment lifecycle. You'll collaborate closely with Sales, Operations, Vendors, and other internal teams to resolve issues, enhance service delivery, and improve the overall customer experience.

Why It Might Be a Fit

We're looking for someone with 1+ year of experience in freight forwarding and supply chain management, with a focus on Sea Logistics Export. You'll need basic knowledge of freight forwarding operations, ocean export documentation, and industry regulations. You'll have strong organizational, planning, and time management skills with the ability to manage multiple priorities effectively.

Requirements

• 1+ year of experience in freight forwarding and supply chain management, with a focus on Sea Logistics Export
• Basic knowledge of freight forwarding operations, ocean export documentation, and industry regulations
• Strong organizational, planning, and time management skills with the ability to manage multiple priorities effectively
• Foundational understanding of ocean carrier relationships and market dynamics
• Awareness of financial principles and commercial considerations that support operational decision-making
• Experience working in a collaborative team environment and contributing to a positive workplace culture
• Strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and cross-functional teams
• Proven problem-solving skills with the ability to adapt to changing priorities and perform effectively in a fast-paced environment
• Customer-focused mindset with a commitment to delivering exceptional service and identifying effective solutions
• Demonstrated willingness to learn, embrace change, and support continuous improvement initiatives
• Proactive approach to identifying opportunities to improve processes, enhance workflow efficiency, and elevate the customer experience

Benefits

• Health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles