Seamstress Tailor Sewing Specialist

David's Bridal
Grand Rapids, MI
Category Retail
Job Description
Job Title: Seamstress Tailor Sewing Specialist. Job Description: Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. The job requires prior sewing experience, preferably in bridal and/or special occasion production environment. Competitive pay rates, team bonus, and benefits included.

Requirements

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
  • Use all systems to manage the customer flow to deliver five-star customer experience
  • Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers
  • Proactively address customer concerns with confidence
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Maintain store-standards to support a flawless shopping experience
  • Maintain a high standard of dress that complies with the Dress Code Policy
  • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
  • Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty
  • Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise
  • Ensure that alteration pricing is at company standards
  • Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards
  • Resolve customer service issues in a swift and effective manner that complies with company guidelines
  • Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated
  • Maintain the alterations room so that it is consistently clean and well-organized
  • Performs duties and tasks as assigned by store management

Benefits

  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet – Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance
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