Role OverviewThe Bilingual Customer Experience Representative provides information to customers in response to inquiries about products and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process timely execution of all customer experience communications.
What You Will Do
Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism. Work in both individual and team environments to completed projects and initiatives. Provide sales support and assist with other projects within the company such as marketing initiatives.
Why It Might Be a Fit
Demonstrates high level of quality work, attendance and appearance. Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
Requirements
- Proficient in MS Office Suite – Word, Excel and Outlook.
- Ability to work in a fast-paced environment and able to implement last minute requests or changes.
- Strong written and verbal communication.
- E-commerce and retail experience highly preferred.
- Self-managed, positive with great attitude, capable to work under pressure at times.
- Able to work independently as well as on project teams.
- Strong analytical and fact-based decision-making skills.
- Flexible availability, including nights and weekends, preferred.
- Strong communication, customer service, time management and organizational skills.
Benefits
- Competitive hourly rate.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
- Flexible schedules and work/life balance.
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