Role OverviewThis role serves as the primary point of contact for prospective families during the enrollment journey while also identifying opportunities to automate workflows, improve communications, and increase operational efficiency across registration and customer support functions.
What You Will Do
Serve as the first point of contact for prospective and enrolled families via phone and email, guide families through registration, enrollment, and subsidy processes, and develop expertise in childcare subsidy and tuition assistance programs.
Why It Might Be a Fit
You'll join a collaborative, growth-oriented team where your ideas for improving systems and supporting families can make a real impact.
Requirements
- Experience in customer service, administrative support, registration, enrollment, or client-facing operations
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Comfortable learning and using digital systems and technology platforms
- Effective time management and ability to manage multiple priorities
- Team-oriented mindset with flexibility and adaptability
- High school diploma or equivalent
Benefits
- Employer-paid childcare for children enrolled in our program on the days and during the hours you are working with us
- Telehealth, vision, and dental coverage
- AFLAC supplemental plans
- 401(k) for eligible employees
- Paid sick time
- On-demand pay (access earned wages before payday)
- Professional development and career advancement opportunities
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