Role OverviewAs a Member Care Representative at TRANZACT, you'll support members as they navigate important health insurance decisions. You'll handle inbound and outbound calls, communicate clearly, and protect sensitive information. This role requires comfort with anxious or confused customers, empathy, patience, and professionalism.
What You Will Do
Handle calls, help members understand insurance application details, communicate clearly, and protect sensitive information. Follow required scripts and compliance guidelines while sounding conversational.
Why It Might Be a Fit
If you're patient, detail-oriented, and take pride in guiding people through complex information with care and accuracy, this role may be a strong fit.
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience (phone-based preferred)
- Clear and professional phone communication skills
- Comfort using multiple computer systems
- Ability to stay focused and engaged during high call volume
Benefits
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