Seasonal Guest Services Host

Hyatt
South Lake Tahoe, CA
Category Hospitality
Job Description
The Guest Services Host provides warm and efficient arrival and departure experiences for all guests, supporting valet, bell, and driveway operations. This role requires consistent guest engagement, strong communication, and the ability to work in a fast-paced outdoor environment.

Requirements

  • Welcome all guests entering the property with genuine hospitality and professional communication.
  • Provide luggage assistance, room deliveries, amenity deliveries, and storage services.
  • Safely and efficiently valet guest vehicles; retrieve vehicles promptly upon request.
  • Maintain accurate tracking of valet tickets, vehicle locations, and guest items.
  • Assist with transportation needs, directions, resort information, and activity recommendations.
  • Keep driveway, bell desk, and storage areas organized, clean, and fully stocked.
  • Support shuttle or resort vehicle operations as needed (if eligible/qualified).
  • Respond to guest concerns quickly and escalate issues to leadership when appropriate.
  • Adhere to all safety, driving, and company procedures.
  • Perform additional tasks to support the Guest Services team and overall resort operations.

Benefits

  • Discounted hotel night stays and Friends & Family room rates at Hyatt hotels worldwide
  • Free colleague meals during shifts
  • Team celebrations and engagement events throughout the season
  • Potential for continued employment after the season
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