Seasonal (Temporary) Customer Service Call Center Agent

TRANZACT
Tempe, NV
Category Customer Service
Remote
Job Description
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

Requirements

  • Handle inbound and outbound calls lasting 15–30 minutes
  • Help members understand and confirm insurance application details
  • Communicate clearly, calmly, and compassionately—especially with older adults
  • Follow required scripts and compliance guidelines while sounding conversational
  • Protect sensitive Personal Health Information (PHI) at all times
  • Take ownership of each interaction to ensure members fully understand next steps

Benefits

  • 100% remote work
  • Weekend availability required
  • High-speed internet required
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