Role OverviewThe Security Ambassador is responsible for ensuring the safety and security of guests, team members, and company assets while providing excellent customer service. The focus is on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
What You Will Do
Greet guests, check ID cards, explain rules and regulations, interact with the public, assist with customer disputes, and respond to medical or fire emergencies. Operate the Security Dispatch Office, communicate via two-way radio and telephone, and perform other duties as assigned.
Why It Might Be a Fit
The ideal candidate will have the ability to write reports, use a telephone properly, read and understand memos, multitask, and provide good customer service skills. They must also have a valid driver's license and be able to perform duties under frequent time pressure in an interruptive environment.
Requirements
- High school diploma or GED equivalent
- One to two years' experience in security with a focus on guest service
- Ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity
- Valid driver's license
Benefits
- Generous Bonus Structure
- Comprehensive Health Coverage
- Retirement Savings with Company Match
- Leadership Skills Development & Mentorship Programs
- Tuition Reimbursement
- Exclusive Discounts on Travel, Services, Goods and Entertainment
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