Security Manager

Requirements

• Provides superior guest service, positively affects interactions with guests and team members
• Responsible for the supervision and performance of the Security Supervisors
• Responsible for the destruction of the cards and dice, for keys and key watcher, and maintaining a Key Audit score above 5.0
• Develops and manages the budget for the security department
• Manages the overall performance of the Security department. Provide protection and safety to guests and team members
• Ability to maintain strict confidentiality relative to security operations, financial data, casino policies, on going investigations and promotions
• Development of staff, interviews, hires and evaluates
• Establishing and maintaining working relationships with local, state, and federal law enforcement agencies to include community involvement
• Develop and implement processes to control lost time injuries, return to work program, and light duty program
• Maintain all records for company insurance, bonds, leases, policies, and agreements
• Process accident and injury reports in a timely manner
• Responsible for all liability and property claims. Oversee the administration of worker compensation claims. Coordinate payment schedule with third party administrator
• Review risk activities and claims with General Manager and Director of Finance
• Follow-up with patrons and team members with the objective of resolving claims and other potential users
• Develop and manage safety program for the property in order to ensure safety and security of team members and customers
• Completes all company-required training within designated time frames
• Creating a clean, safe, friendly and fun atmosphere for all guests and team members
• Maintaining interpersonal working relationships among all team members
• Public relations and customer service skills
• Willingness to assume overall responsibility relative to the performance of security
• Ability to perform assigned duties under frequent time pressures
• Broad variety of task and deadlines required, and irregular work schedule
• Ability to perform assigned duties in an interruptive environment
• Ability to use all equipment associated with the position, including, but not limited to, computer, 2-way radios, alarm system and telephone
• Ability to work in a brightly lit, smoked filled casino environment with noise levels
• Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays
• Always maintain a pleasant, friendly, and welcoming attitude
• Report to work in neat and clean professional attire. Well-groomed hair and personal hygiene are essential
• Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time
• Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests