Role OverviewAs an SOC Operator, you'll play a direct role in protecting our stores by monitoring live activity across the country from our Bradenton, FL SOC and taking real-time action using in-store technology to deter suspicious behavior and prevent theft. SOC Operators don't just observe – they take action in real time to stop theft in progress while supporting store teams, influencing behavior, and reducing loss.
What You Will Do
Monitor live CCTV activity to identify theft and support case development, communicate in real time with store teams and Loss Prevention partners, escalate incidents to law enforcement when necessary, document incidents in our internal Case Management System, review reports and analyze activity to identify potential fraud or theft, maintain focus and awareness during extended monitoring periods, report CCTV or system concerns to leadership, and support team objectives.
Why It Might Be a Fit
We're looking for individuals who are proactive and willing to learn and grow within the role, comfortable making decisions and responding in real time, able to stay focused and attentive during extended monitoring periods, strong communicators who work well in a team environment, reliable, adaptable, and engaged in team success.
Requirements
- High School diploma or equivalent
- Ability to communicate effectively (verbal and written)
- Ability to multi-task and maintain focus for extended periods
- Ability to make sound decisions and remain calm under pressure
- Fluent in English (Spanish is a plus)
Benefits
- Weekly pay
- Comprehensive benefits
- Health and wellness perks
- Paid time off
- Retirement saving plans
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