Role OverviewServe as the initial greeter to patients, visitors, and employees, screen persons entering the facility, and create visitor badges.
What You Will Do
Anticipate customer needs, monitor the environment, and report suspicious activity. Assist during emergencies and uphold visitation guidelines.
Why It Might Be a Fit
This role requires customer experience acumen, professionalism, and the ability to work in a crisis environment. The ideal candidate will have good critical thinking skills and be able to maintain confidentiality.
Requirements
- Customer Experience acumen and professionalism
- Ability to read accurately and comprehend, write clearly, and follow simple directions
- Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, reports, memos, communications, policies, and other required written materials
- Ability to actively listen and communicate effectively through clear speech, and hearing
- Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others
- Computer literacy with ability to use basic hospital applications and information management systems as required
- Good critical thinking skills, and ability to set and quickly reset priorities
- Able to work and train in an environment with occurring periods of crisis and stress
- Ability to recognize faces
- Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees
- Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff
- Ability to identify recurring operation issues, collaborate with leadership to problem solve and develop solutions, and work with the team on implementation of change
- Exceptional customer service skills and the ability to diplomatically handle stressful situations
- Basic computer skills including, but not limited to, Windows, Word, and Excel
- Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean
- Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring, and compassionate, and professional
- Dependable, self- motivated and adaptable to varying work environments
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403-B Retirement Plan
- 4 Weeks 100% Paid Parental Leave
- Career Development
- Whole Person Well-being Resources
- Mental Health Resources and Support
- Pet Benefits
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