Role OverviewLead patient collections and self-pay operations, including early-out collections, bad debt management, and patient payment plan administration. Evaluate AI-generated patient financial communication drafts, payment plan recommendations, and self-pay resolution strategies for accuracy and compliance.
What You Will Do
Develop and implement self-pay collection strategies across the revenue cycle, manage patient payment plan enrollment, monitoring, and compliance processes, and coordinate with financial counselling, billing, and bad debt recovery teams to optimize self-pay revenue capture.
Why It Might Be a Fit
Must have 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services, with at least 2 years in a leadership role, and deep knowledge of self-pay collection workflows, FDCPA compliance, and patient financial engagement best practices.
Requirements
- 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services
- Leadership role experience
- Deep knowledge of self-pay collection workflows, FDCPA compliance, and patient financial engagement best practices
- Experience managing early-out and bad debt collection programs
- Familiarity with propensity-to-pay tools and patient payment technology platforms
- Proficiency with EHR systems and patient collections/billing platforms
- Exceptional written and verbal English communication skills
- High attention to detail
Benefits
- Competitive hourly rate up to $92
]]>