Senior Account Manager - Shuttle Operations

We're looking for a hands-on Senior Account Manager with exceptional leadership skills and a client-first mindset to join our growing shuttle operations team in New Haven, CT. Bring your hospitality or parking management experience, and we'll bring the career path, the training, and a team that celebrates each other.

What You Will Do

Assist and train managers in handling customer complaints and day-to-day operational issues. Oversee the customer service program at assigned locations to ensure customer and client satisfaction. Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.

Why It Might Be a Fit

You have operational and financial acumen, exceptional team leadership skills, and impeccable conversational and written communication skills. You are a motivated individual willing to take on new challenges, with management experience in the Hospitality industry, preferably including parking experience.

Requirements

• Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.
• Bachelor’s degree with a concentration in business is preferred.
• Ability to maintain flexible in schedule to meet operational needs.
• Excellent organizational, problem solving, and time management skills.
• Excellent interpersonal skills with client focus, and an ability to work with all staff levels.
• Excellent written and verbal communication skills.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

Benefits

• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
• Free parking!!*