Role OverviewThe Senior Account Manager will serve as the primary day-to-day contact for a key strategic customer, managing and supporting their account, and coordinating with internal teams to ensure projects and commitments are completed accurately and on time.
What You Will Do
The Senior Account Manager will manage customer projects from initial request through production and delivery, coordinate new product launches, and provide proactive updates regarding orders, proofs, and production schedules.
Why It Might Be a Fit
The right person for this role will be able to understand the customer's business, anticipate their needs, communicate proactively, and identify potential issues before they become problems.
Requirements
- Minimum of 5 years of experience in customer service, account management, project management, sales support, or a similar customer-facing role in a manufacturing environment
- Experience in label printing, flexible packaging, commercial printing, or packaging is required
- High school diploma, GED, or equivalent experience required
- Associate's or bachelor's degree in Business, Communications, Project Management, Operations, or a related field preferred
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