Role OverviewThe Senior Account Manager will own the definition and success of Machine rollouts, working alongside a Forward Deployed Engineering pod to execute the build. This role spans complex enterprise deployments and high-volume internal rollouts, requiring repeatability and customization.
What You Will Do
The Senior Account Manager will own the definition and success of the implementation motion across their portfolio, from pre-sales through go-live, adoption, and expansion. They will define the work, manage the financials of the rollout, and partner closely with the Forward Deployed Engineering pod.
Why It Might Be a Fit
The ideal candidate will have 4–8 years of experience in a client-facing delivery, implementation, or account ownership role, with a track record of working closely with technical teams and deep fluency in marketing workflows.
Requirements
- 4–8 years in a client-facing delivery, implementation, or account ownership role at a SaaS, martech, or software implementations company
- Experience owning the commercial side of an engagement: budget, burn, scope changes, and the conversations that come with them
- Track record working closely with technical teams without being the one writing the code
- Deep fluency in marketing workflows
- Hands-on experience with AI tools
- Ability to run multiple implementations in parallel without losing the thread on any of them
- Strong written and verbal communicator
- Organized and process-oriented
- Comfortable in a startup-within-an-agency environment where ambiguity is the default and the playbook is still being written
- Understanding of AI trust curves and agentic adoption patterns
Benefits
- Competitive salary range: $110,000 – $150,000
- Open to hiring at the level that best matches the right candidate's experience
- Actual compensation influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location
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