Role OverviewThe Senior Account Manager will oversee the client's experience, ensure their needs are met, and develop a strong knowledge base of the locker system to support clients. They will collaborate with internal teams, analyze utilization data, and provide valuable customer feedback to the Product Development teams.
What You Will Do
Proactively manage the client relationship, develop a strong knowledge base of the locker system, collaborate with Marketing, and assist the Project Management team with stalled clients.
Why It Might Be a Fit
The ideal candidate will be a highly-motivated, tech-savvy, self-starter seeking a critically important role in a fast-paced environment. They will have 5+ years of customer service or account management experience and a confident phone presence and effective email communication.
Requirements
- Bachelor's Degree preferred, or equivalent work experience
- 5+ years customer service or account management experience in a fast-paced environment
- A confident phone presence and effective email communication
- Previous experience with Zoho or other CRM
- Proficiency with Mac or Apple products
Benefits
- Opportunities to advance
- 401k with matching
- Generous PTO
- Flexible work arrangements
- Excellent medical, dental, and vision insurance
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