Role OverviewThe Senior Administrator - Desk Side Services will provide technical support to Desktop PCs, Laptops, Tablets, Smart Phones, and other related technology. The role requires a high level of customer satisfaction and strong communication skills. The administrator will work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
What You Will Do
The main day-to-day responsibilities include providing technical support, installing, removing, maintaining, monitoring, and inventorying vehicle technology. The administrator will also troubleshoot issues with end-user devices, deploy or redeploy required OS images and builds, and perform routine technology health checks.
Why It Might Be a Fit
The ideal candidate will have a diverse skill set, be able to address a wide range of issues independently, and possess strong communication skills. The role requires 24x7 availability and the ability to work in a digital-first and AI-enabled resolution strategy.
Requirements
- Minimum of 1-3 years of experience
- Ability to travel to remote locations
- Strong communication skills
- Diverse skill set to address a wide range of issues independently
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
]]>