Role OverviewThe Senior Administrator - Desk Side Services will provide technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting. The role requires a high level of customer satisfaction and strong communication skills. The Senior Administrator will work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
What You Will Do
The main day-to-day responsibilities include providing technical support, installing, removing, maintaining, monitoring and inventorying vehicle technology, troubleshooting issues with end-user devices, and deploying or redeploying required OS images and builds. The role also involves ensuring device health is monitored, reported and remediated, and maintaining OS currency using established processes.
Why It Might Be a Fit
The ideal candidate will have a diverse skill set that enables them to address a wide range of issues independently, meet all Service Levels specified, and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.
Requirements
- Minimum of 1- 3 Year Experience
- Ability to travel to remote locations
- Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology
- Must possess a diverse skill set that enables them to address a wide range of issues independently
- Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment
Benefits
- medical
- dental
- vision
- pharmacy
- life
- accidental death & dismemberment
- disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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