Role OverviewWe are seeking a proactive and detail-oriented Deskside Support Technician to join our IT support team. This role is responsible for delivering hands-on technical support to end users, provisioning and deploying devices, setting up and maintaining conference rooms and lab environments, and managing hardware assets throughout their lifecycle.
What You Will Do
Image, and deploy laptops, desktops, mobile devices, and peripherals. Perform hardware/software installations, upgrades, and troubleshooting. Provide Tier 1–2 onsite and deskside support to end users.
Why It Might Be a Fit
The ideal candidate will have 2–5 years of experience in deskside/end-user support or IT field services, strong knowledge of Windows and macOS environments, and experience with ticketing systems like ServiceNow.
Requirements
- L2 Engineer 2–5 years of experience in deskside/end-user support or IT field services
- L3 Engineer 2–5 years of experience in deskside/end-user support or IT field services
- Strong knowledge of Windows and macOS environments
- Basic Understanding of device imaging and management tools (e.g., SCCM and Intune)
- Excellent communication and customer service skills
- Experience supporting hybrid work environments
- Experience with ticketing systems like ServiceNow
Benefits
- medical
- dental
- vision
- pharmacy
- life
- accidental death & dismemberment
- disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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