Role OverviewThis role delivers advanced technical support for Windows environments, utilizing both English and Arabic language proficiency to resolve complex incidents and address customer needs. The individual ensures high service quality by conducting in-depth troubleshooting, root cause analysis, and contributing to continuous improvement of support processes. They play a key role in enhancing operational efficiency and maintaining a strong security posture.
What You Will Do
Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication. Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
Why It Might Be a Fit
The ideal candidate will have advanced proficiency in Windows operating system administration and troubleshooting, as well as excellent communication and conversation skills. They should be able to handle unforeseen situations, have a great customer handling skills, and be able to drive HCL's value and its methodology.
Requirements
- Advanced Proficiency In Windows Operating System Administration And Troubleshooting
- In-Depth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments
- Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems
- Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases
- Advanced Proficiency In Customer Service Principles And Techniques For IT Support
Benefits
- medical
- dental
- vision
- pharmacy
- life
- accidental death & dismemberment
- disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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