Role OverviewJoin Southern California Edison as a Senior Advisor, Customer Service Continuous Improvement, and play a critical role in transforming the customer experience through operational excellence and innovation. Lead strategic improvement initiatives that streamline processes, enhance service delivery, and drive measurable business results across customer operations.
What You Will Do
Lead projects, develop and implement best practices and policies, rely on Lean Six Sigma and Agile principles, develop strong relationships, create and implement resources to optimize processes, and conduct analyses to provide operational and technical support.
Why It Might Be a Fit
This role requires a collaborative and forward-thinking leader who is passionate about solving complex problems, influencing change, and building scalable solutions in a fast-paced environment. The ideal candidate will have experience applying Lean, Six Sigma, Agile, or other continuous improvement methodologies within large-scale customer service organizations.
Requirements
- Ten or more years of experience in business process improvement or operational excellence initiatives
- Experience applying Lean, Six Sigma, Agile, or other continuous improvement methodologies within large-scale customer service organizations
- Strong analytical and problem-solving skills with experience leveraging dashboards, KPIs, and operational reporting tools
- Experience influencing senior leadership and driving organizational change in complex, fast-paced, or regulated environments
- Utility, energy, or regulated industry experience, particularly within customer operations or contact center environments
Benefits
- hybrid work mode
- opportunity to work on a team dedicated to continuous improvement, customer-centricity, and powering a cleaner, more reliable energy future
- access to benefits, perks, resources, testing information, hiring process, and more
]]>