Role OverviewAs a Senior Agent Operations Associate, you will work at the forefront of applied AI, turning rapidly evolving models into reliable systems that handle real healthcare workflows at scale. You will own problems end to end, partner closely with Customer Strategy, Operations, and Engineering, and work directly with customers during workflow discovery, triage, launches, and production troubleshooting.
What You Will Do
You will lead implementations, design and improve workflows, own production performance, increase automation, and build the playbook. You will also translate complex customer processes into reliable automated workflows, build reporting, diagnose workflow performance, and prioritize improvements across automation efficiency, quality, SLA performance, and customer impact.
Why It Might Be a Fit
You may be a strong fit if you have owned complex operational, implementation, or technical projects end to end, think in systems and identify the highest-leverage problems to solve, combine analytical rigor with practical execution, have strong technical instincts, and communicate clearly across customers, operators, and engineers.
Requirements
- 2-4 years of experience from backgrounds such as consulting, finance, analytics, operations, technical implementation, product, or related roles
- owned complex operational, implementation, or technical projects end to end
- think in systems and identify the highest-leverage problems to solve
- combine analytical rigor with practical execution
- strong technical instincts and experience with tools such as SQL, logs, APIs, integrations, and agent configuration
Benefits
- Competitive salary
- Equity
- Medical
- Dental
- Vision
- 401(k)
- Flexible PTO
- Daily catered lunch and dinner reimbursement
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