Role OverviewThe Senior Analyst will independently troubleshoot and resolve assigned tickets, providing level 1 remote desktop support in adherence to agreed SLA and quality standards.
What You Will Do
Responsibilities include providing remote desktop support, adhering to quality standards, and ensuring positive customer experience through First Call Resolution and minimum average handling time.
Why It Might Be a Fit
The ideal candidate will have strong problem-solving skills, ability to work independently, and a focus on customer satisfaction.
Benefits
- medical insurance
- dental insurance
- vision insurance
- pharmacy insurance
- life insurance
- accidental death & dismemberment insurance
- disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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