Role OverviewThe Service Desk Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively.
What You Will Do
Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. Diagnose and resolve technical hardware and software issues. Follow up with customers to ensure issues have been resolved.
Why It Might Be a Fit
The ideal candidate will have excellent communication and interpersonal skills, strong problem-solving and analytical abilities, and a customer-focused positive attitude.
Requirements
- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 1-2 years of experience in a technical support role or similar position.
- Experience with help desk software, remote support tools, and ticketing systems.
- Proficiency in Windows and Mac operating systems.
- Knowledge of Microsoft Office Suite and other common business applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with hardware troubleshooting and repair.
- CompTIA A+, Network+, or similar certifications.
- ITIL Foundation certification.
Benefits
- Comprehensive benefits package
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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