Role OverviewResponsible for providing Subject Matter Expert (SME) support for Corporate Projects and overseeing the governance of processes and documentation that represent all Service Operations Contact Centers. Leads the development and implementation of programs and strategies by identifying insights that enhance business decision making capability.
What You Will Do
Develop and improve work flows and business processes within defined areas to improve customer service, decrease operational costs and improve overall quality. Identify and analyze operational data and develop insights in support of business objectives.
Why It Might Be a Fit
Excellent analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness. Ability to lead and contribute to business unit and/or corporate projects.
Requirements
- Bachelor's Degree in a related field
- Four (4) years of experience in a related field
- Excellent analytical and problem-solving skills
- Organizational skills and ability to prioritize
- Excellent verbal, written communication and interpersonal skills
- Ability to lead and contribute to business unit and/or corporate projects
- Proficient in Microsoft Office Suites
- Ability to develop and maintain effective working relationships
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