Role OverviewThe Senior Analyst, Service Desk Operations will work in a collaborative, service-oriented environment, where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts in their assigned division and demonstrate an advanced level of expertise.
What You Will Do
The Senior Analyst will review, analyze and verify information associated with account requests and various enrollments and filings; communicate with stakeholders using various platforms; troubleshoot issues; determine when issues should be referred to peers or other units; record user interaction and categorical data; propose updates to user resources; identify opportunities for and assist in implementing improvements to processes and protocols.
Why It Might Be a Fit
The ideal candidate will demonstrate competency and/or history of consistent quality performance in areas of responsibility such as strong writing skills, meeting deadlines, working independently, establishing relationships, and accurately documenting data.
Requirements
- baccalaureate degree from an accredited college or university
- associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities
- four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above
- satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above
Benefits
- Dental insurance
- Vision insurance
- Paid holidays
- Other benefits not explicitly mentioned
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