Senior Application Support Analyst (Teller Software Installation)

As a Senior Application Support Analyst, you'll leverage your technical expertise and banking knowledge to implement, configure, and support teller automation software that powers day-to-day transaction processing for banks. You'll work within the IBM i (iSeries) environment, configuring teller applications, installing and supporting hardware and software, performing system testing, troubleshooting technical issues, and ensuring successful implementations within the SilverLake and 20/20 Teller platforms.

What You Will Do

You'll analyze the customer's existing products/processes, consult with the customer to map existing systems to the JHA product, prepare the customer for installation, take the customer through the installation process, and provide training or support to the customer post-installation. You'll also oversee system set-up, ensure related business processes will run on software, provide software support/guidance, and communicate with the customer throughout the project.

Why It Might Be a Fit

This role offers a unique blend of banking technology, software implementation, problem-solving, and customer consulting, with opportunities to travel to client sites approximately once per month to support final installation, go-live activities, and successful system conversions.

Requirements

• Minimum of 6 years of experience in software implementation, application support, application analysis, or software support
• Banking, financial institution, or credit union experience with knowledge of teller operations, deposit operations, or branch banking processes
• Experience working in IBM i (iSeries/AS400) environments and supporting business-critical applications
• Strong troubleshooting, analytical, and problem-solving skills with experience configuring, testing, and supporting software solutions
• Ability to travel 25-40% for client implementations (typically one trip per month with each trip lasting about 8 days)

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health
• Empowering teams to build innovative solutions that meet the evolving needs of accountholders
• Culture of Commitment, fostering an environment where inclusion, sustainability, and community impact are more than values, they're how we operate