Senior Application Support Engineer (SRE)

As a Senior Application Support Engineer (SRE), you will play a critical role in improving the reliability, scalability, and performance of DTCC’s mission-critical applications. You will apply Site Reliability Engineering (SRE) principles to drive system stability, reduce operational risk, and enhance overall resilience.

What You Will Do

Your primary responsibilities will include applying SRE principles and practices to improve system reliability, scalability, and performance, evaluating system behavior under failure scenarios, and contributing to failure mode analysis and resilience design.

Why It Might Be a Fit

We are looking for a strong understanding of SRE principles, reliability engineering, and production support best practices, as well as experience working in application or production support environments with complex systems.

Requirements

• Bachelor’s degree preferred or equivalent practical experience
• 6-8 years of experience in application support, SRE, or similar role
• Strong understanding of SRE principles, reliability engineering, and production support best practices
• Working knowledge of Unix/Linux, Windows, Mainframe, and SQL/PLSQL
• Experience working in application or production support environments with complex systems
• Proven ability in root cause analysis, incident management, and problem resolution
• Hands-on experience with monitoring and observability tools (e.g., Splunk, Dynatrace)
• Familiarity with cloud platforms (AWS preferred) and distributed systems
• Experience with DevOps tools and automation practices
• Strong problem-solving mindset and passion for improving system reliability
• Working knowledge of Unix/Linux, Windows, and SQL/PLSQL
• Exposure to scripting languages such as Python, Shell, or similar
• Familiarity with tools such as AutoSys, ServiceNow, or JIRA
• Strong communication and collaboration skills across cross-functional teams

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Flexible/hybrid model of 3 days onsite and 2 days remote