Senior Assistant Manager - Kirkland's Home

The Brand House Collective
Augusta, GA
Category Customer Service
Job Description
Role Overview

The Senior Assistant Manager supports and executes all aspects of operations and merchandising for their store in partnership with the Store Manager. The Senior Assistant is responsible for driving business results through the effective coaching of the store team. Areas of focus include sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience.

What You Will Do

Leads, supports and values Customer Service in both the in-store and online shopping experience. Greets every customer with enthusiasm, maintains a positive, can-do attitude at all times. Proactively engages with customers, reads cues and responds appropriately.

Why It Might Be a Fit

Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal. Responsible for driving profitable sales, protecting company assets and support of the Company Handbook in support of the Store Manager.

Requirements

  • College preferred or 1-3 years of experience in a retail environment
  • Ability to relocate for a Store Manager position preferred
  • Energetic, results-oriented, and competitive with a drive to succeed
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to effectively communicate both written and verbally
  • Ability to work 40 hours per week, based upon the business needs of the district or area
  • Ability to work weekends, holidays, and evenings
  • A valid driver's license
  • Ability to handle and transport company funds to the bank location designated by Kirkland's
  • Proficient in Microsoft Office
  • Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
  • Must be able to constantly move around the store for prolonged periods to greet and assist customers
  • Must be able to frequently communicate with the customers in person, electronically, and telephonically
  • Must be able to frequently move merchandise that is 50 pounds or more to and from the stock room to sales floor
  • Must be able to operate a Point of Sale system, registers, and hand-held devices efficiently and accurately
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