Role OverviewF&M Trust is seeking an experienced and service-driven Senior Financial Services Representative to join our West Washington Street Office in Hagerstown, MD. This role serves as a key operational and customer-facing leader within the branch, supporting daily office functions while delivering high-quality financial solutions to customers.
What You Will Do
Support and coordinate daily branch operations to ensure smooth customer service delivery, perform a wide variety of financial transactions with a high level of accuracy and confidentiality, and build relationships with customers by identifying needs and recommending appropriate products and services.
Why It Might Be a Fit
The ideal candidate will bring both technical skill and a customer-first mindset, with key qualifications including a high school diploma or equivalent, previous experience in a financial services or customer-facing banking role, strong communication skills, and the ability to balance multiple priorities in a fast-paced environment.
Requirements
- High school diploma or equivalent
- Previous experience in a financial services or customer-facing banking role
- Strong communication skills
- Ability to balance multiple priorities in a fast-paced environment
- Detail-oriented with strong organizational skills
- Professional, courteous, and team-oriented approach
Benefits
- Medical, dental, and vision coverage
- Paid time off available immediately, plus 11 paid bank holidays each year
- 401(k) retirement plan with up to 6% employer match
- Wellness and employee assistance programs
- Employer-paid life insurance, short-term disability, and long-term disability
- Educational assistance and ongoing training opportunities
- Clear paths for advancement within the organization
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