Role OverviewRCG is seeking a Senior Business Analyst (Techno-Functional) to support a federal financial regulatory agency in Tysons, VA. This role serves as a strategic liaison between business operations and technology teams, driving service excellence through business process analysis, workflow optimization, quality assurance, workforce training, knowledge management, and continuous improvement initiatives.
What You Will Do
Analyze business operations, workflows, and service delivery processes to identify opportunities for improvement and increased efficiency. Lead quality assurance activities across service desk and customer support operations. Conduct root cause analysis on recurring operational issues and develop corrective action plans.
Why It Might Be a Fit
The ideal candidate will possess a strong blend of business analysis, operational excellence, and technical acumen, with the ability to evaluate existing processes, identify improvement opportunities, analyze operational data, and implement solutions that enhance service delivery and organizational performance.
Requirements
- Active Secret Clearance
- banking/financial services experience
- Salesforce experience
- FinCEN experience (highly preferred)
Benefits
- Competitive compensation and benefits package
- Career growth and professional development opportunities
- Collaborative and supportive team environment
- Opportunity to support a critical federal mission and make a meaningful impact
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