Role OverviewAs a Senior Business Coach, you will assist and guide Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses. You will provide strategic guidance to DSP owners throughout their business life-cycle, from pre-launch preparation through mature-state optimization. You will facilitate solution-oriented approaches to remove business obstacles and drive continuous improvement in financial performance, operational efficiency, and safety standards across the network.
What You Will Do
Your primary focus will be supporting DSP operations across the broader Americas delivery network, with particular emphasis on rural market expansion and mature-state optimization. You will lead DSP owners through critical business phases, including launch, operational scaling, and seasonal demand optimization. You will also provide comprehensive consultation on financial management and operational optimization, and support the development of scalable business processes to ensure consistent performance metrics.
Why It Might Be a Fit
The ideal candidate will demonstrate strong analytical capabilities, strategic problem-solving skills, and the ability to implement data-driven recommendations that create meaningful change both internally and externally. You will serve as a trusted advisor and primary account manager, combining strategic insight with practical business acumen to drive sustainable growth and operational excellence across the DSP network.
Requirements
- 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
- Bachelor's degree in a relevant field or equivalent work experience
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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