Senior Business Intelligence Analyst

Supports Digital BI and analytics through performance measurement of new digital enhancements and stewardship of mobile/online application and employee-facing product experiences. Provides quantitative and qualitative data analysis, reporting, and insights that evaluate the performance of new digital enhancements and help steward the overall experience and performance of Navy Federal's mobile and online applications, as well as employee-facing experience products.

What You Will Do

Collect, aggregate, and analyze data from multiple internal and external sources to drive insights into digital performance, member behavior, employee experience, and business outcomes. Develop, maintain, and manage advanced reporting, dashboards, scorecards, and BI solutions that monitor the health, adoption, effectiveness, and operational performance of mobile, online, and employee-facing digital products.

Why It Might Be a Fit

Must have 7+ years of experience in data analysis, business intelligence, reporting, or digital analytics. Advanced skill using business intelligence applications and/or cloud services to develop reporting, dashboards, and analytic solutions.

Requirements

• 7+ years of experience in data analysis, business intelligence, reporting, or digital analytics
• Advanced skill using business intelligence applications and/or cloud services to develop reporting, dashboards, and analytic solutions
• Advanced knowledge of reporting capabilities from enterprise data platforms, ERP, CRM, digital analytics, product analytics, or database software vendors
• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis, experiment measurement, and root cause analysis
• Advanced skill with data analysis tools and programming languages such as Python, R, SQL, or comparable analytic tools
• Advanced knowledge of reporting and dashboarding best practices, data storytelling, data visualization, data research, and root cause analysis techniques
• Strong stakeholder management skills, with demonstrated ability to influence business partners and translate complex analysis into clear recommendations
• Advanced knowledge of data integration, data quality, cleaning, validation, metadata, and measurement governance techniques
• Advanced research skills, including the ability to complete data research, business research, reporting and dashboarding best practices research, needs assessments, and digital performance analysis
• Strong interpersonal, facilitation, and communication skills, with the ability to collaborate across technical and non-technical audiences

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance