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Senior Call Center Representative
Texas Children's
Houston, TX
Category
Healthcare
Apply for Job
Job Description
Texas Children’s Health Plan is seeking a Senior Call Center Representative to serve as a primary point of contact for members and providers, resolving issues and answering questions regarding eligibility, benefits, and claims. The role requires understanding organizational processes, adhering to HIPAA regulations, and advocating for members and providers. This is a fast-paced position focused on customer interaction and internal processes.
Requirements
High school diploma or GED
Minimum of 3 years of customer service, call center, or experience within managed care or insurance industry
HIPAA and state privacy/confidentiality compliance
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