Senior Case Manager - Bilingual

This is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. The Senior Case Manager will work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.

What You Will Do

Perform intake assessment of assigned residents, outreach to residents, develop and implement individualized Service Plans, provide referrals to other in-house providers or outside community resources, assess eligibility for benefits and entitlements, and advocate on behalf of residents.

Why It Might Be a Fit

The ideal candidate will have knowledge of local social services and other community resources, patience, compassion, and empathy, excellent charting, recordkeeping, and professional writing skills, and the ability to quickly assess and respond to a variety of situations.

Requirements

• High School Diploma + 4 years’ experience or AA degree in similar field + 3 years’ experience
• CHW Certificate/CADC + 2 – 4 years’ experience
• BA/BS degree in similar field + 2 – 4 years’ experience
• MA/MS degree in similar field + 1 year experience
• Knowledge of local social services and other community resources
• Patience, compassion, and empathy
• Excellent charting, recordkeeping, and professional writing skills
• Ability to quickly assess and respond to a variety of situations
• Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications
• Strong interpersonal skills, a team approach, and the ability to communicate effectively both orally and in writing
• Demonstrated cultural competency in working with diverse, underserved, and populations
• Ability to communicate in Spanish (bi-lingual positions pay a 5% premium)
• Demonstrates and supports a culture of diversity, equity, inclusion and belonging
• Great collaborator with the ability to maintain professional, respectful, honest, and calm interactions with residents, staff, and outside partners
• Ability to work as part of a multi-disciplinary team
• Comfortable facilitating groups and hosting events and activities
• Commitment to the mission and values of Episcopal Community Services

Benefits

• Industry leading healthcare benefits
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays