Role OverviewThe Senior Case Manager II is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed.
What You Will Do
Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan. Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required. May make home and field visits.
Why It Might Be a Fit
Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
Requirements
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
- Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients
- Bachelor’s degree from an accredited institution in the social sciences or family therapy
- Completion of VOALA Case Management training within 6 months of hire
- Two years of demonstrated case management experience with high needs/high intensity of service populations
Benefits
- Competitive medical, dental, vision and retirement benefits
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