Role OverviewThe Senior Casino Host will be responsible for generating casino revenue from an assigned database and new VIP accounts, while maintaining relationships with valued customers and providing exceptional customer service.
What You Will Do
The Senior Casino Host will greet guests and team members warmly, use marketing and sales techniques to develop relationships with VIP customers, and participate in special events to build relationships.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience in casino/hotel customer service, host, or account management, with excellent interpersonal, communication, problem-solving, and analytical skills.
Requirements
- Must be at least 21 yrs. of age.
- Ability to read, write, and understand English.
- Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
- Must pass the required background check.
- Must obtain a Missouri Gaming License
- Three to five years casino/hotel, customer service, host or other account management experience required.
- Luxury service experience preferred.
- College degree or equivalent experience preferred but not required.
- Ability to think independently in making decisions to maximize customer service experience and program profitability.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Excellent interpersonal, communication, problem solving and analytical skills required.
- Must have excellent customer service skills.
- Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
- Excellent networking abilities.
- Avid member of the local community, including commercial and industry awareness.
- Must be able to listen and respond to visual and aural cues.
- Must have excellent oral and written communication skills.
- Must show proficiency using office equipment and computer applications required for this position.
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