Senior Claim Specialist - Property Field Inspection

As a Property Field Inspection Claim Specialist, you will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. You will conduct on-site inspections and assessments of property damages for both residential and commercial claims, collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.

What You Will Do

Key responsibilities include conducting on-site inspections and assessments of property damages, collaborating with policyholders and other parties to gather information and resolve claims efficiently, providing exceptional customer service throughout the claims process, and gathering necessary evidence, documenting findings, and preparing detailed reports to support the claims handling process.

Why It Might Be a Fit

The ideal candidate will have the ability to investigate problems, evaluate information, and make well-supported decisions, interpret detailed policies and apply them accurately to real-world situations, and effectively interact with policyholders and other stakeholders to move claims forward efficiently.

Requirements

• Ability to investigate problems, evaluate information, and make well-supported decisions
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently
• Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely
• Physical agility to allow for walking, bending, reaching, kneeling, squatting, stooping, frequent lifting, carrying, unfolding, and climbing a ladder

Benefits

• Competitive pay
• Annual raise and bonus
• Robust health and wellbeing programs
• Multiple healthcare plan options
• 100% coverage for in-network preventative care
• Vision, dental, telemedicine, and 24/7 mental health professionals
• Educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring
• Fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more
• Generous time off policies
• Paid holidays, parental leave, life leave, bereavement leave, and community service/education support days
• 401(k) plan with company contributions of up to 7% of your salary
• Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund