Senior Claims Service Representative

The Senior Claims Service Representative develops skills and knowledge to investigate and resolve high frequency, low severity commercial property, casualty, and/or workers compensation claims in a prompt and equitable manner. This role determines coverage, liability, damages, and reserves, concludes claims through negotiation or denial, and provides administrative support to higher-level adjusting staff.

What You Will Do

Key functions include but are not limited to: investigating losses, evaluating exposures, and establishing accurate reserves on high frequency, low severity commercial claims; denying or negotiating and settling claims; entering claim data into claim and related systems for reporting purposes; and performing administrative support functions for the business unit.

Why It Might Be a Fit

The ideal candidate will have two years related claims experience and/or training, or equivalent combination of education and experience, and effective listening, verbal, and written communication skills necessary to interact effectively with internal and external customers.

Requirements

• Two years related claims experience and/or training, or equivalent combination of education and experience
• Effective listening, verbal, and written communication skills
• Proven customer service experience with strong customer orientation
• Ability to successfully negotiate
• Ability to interpret information, evaluate, research, and take steps to resolve problems
• Demonstrated willingness to embrace new systems, processes, technology, and ideas
• Sense of urgency with efficient planning, time management, and organizational skills
• Ability to travel on an occasional basis
• Regularly and consistently demonstrates a commitment to company values and guiding principles
• Proficiency with Microsoft Word, Excel, and Outlook

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Strong customer service experience
• Ability to work in a fast-paced environment
• Opportunities for travel and professional development