Role OverviewThe Senior Claims Specialist investigates, evaluates, and resolves cargo loss or damage claims across multiple lines of business. This role manages complex and sensitive claims, requiring sound judgment, strong analytical skills, and the ability to navigate challenging conversations. You’ll work closely with customers, agents, partners, and internal teams to ensure claims are resolved fairly, efficiently, and in compliance with policies, contracts, and federal regulations.
What You Will Do
Evaluate, settle, or deny household goods and non-household goods claims, lead and oversee major losses, partner with the Legal department, review claims for compliance, investigate facts and liability, communicate with agents and customers, and support new hire and ongoing claims training.
Why It Might Be a Fit
You’ll do well here if you communicate clearly and confidently, manage conflict professionally, stay positive and patient, work collaboratively, solve problems creatively, balance empathy with policy, and adapt quickly.
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 2–3 years of relevant experience
- 2+ years of experience in a claims adjusting role
- Experience reviewing documentation, determining liability, and negotiating fair outcomes
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off, holidays, and personal leave
- Life insurance, disability coverage, and employee assistance programs
- Professional development and growth opportunities
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