Role OverviewAs a Senior Client Success Manager at Flip, you will ensure that Flip is the most impactful tool in our enterprise client's tech stack. Delivering business impact through our product, identify the problems they’re looking to solve, configuring our product to optimize performance, and collaborate with our Product and Engineer teams to constantly raise the bar.
What You Will Do
Partner with sales, support prospects in evaluating our product, lead implementation, become a product domain expert, build authentic, trust-based relationships with clients, and liaise with our Product and Engineering teams to craft solutions.
Why It Might Be a Fit
We are looking for someone with a minimum of 5 years of experience in either a Customer Success, Implementation, Solutions/Sales Engineer or Technical support role for a SaaS company, with at least 2 years supporting enterprise level clients/customers.
Requirements
- Minimum of 5 years of experience in either a Customer Success, Implementation, Solutions/Sales Engineer or Technical support role for a SaaS company
- At least 2 years supporting enterprise level clients/customers
- Fluent in gap analysis and API endpoints
- Expert level understanding of data analysis and how to communicate the story
- Strong communication skills both in-person and virtually between internal teams, client partners, stakeholders by embracing ownership
- High aptitude and agency - using AI where applicable to get to outcomes in a faster more efficient way
Benefits
- Comprehensive healthcare
- Unlimited vacation
- Mandatory half week off for everyone over July 4
- Full week off at the end of the year
- Bonus and/or commission
- Equity
- Paid holidays
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