Senior Cloud Support Specialist

MADD
Irving, TX
Job Description
The Senior Cloud Support Specialist provides advanced technical and operational support across enterprise systems, serving as a primary escalation point for complex IT issues. This role is responsible for the administration and optimization of Office 365, Microsoft Azure, and related cloud platforms, ensuring seamless operations and security.

Requirements

  • Administer Microsoft 365/Azure/Intune and Okta
  • Monitor account lifecycle events
  • Maintain configuration and access documentation
  • Lead imaging, configuration, deployment, and break/fix for laptops and workstations
  • Maintain accurate asset and inventory records
  • Manage termed/transfer scenarios
  • Coordinate monthly device and print meter reads and usage reporting
  • Partner with HR on new-hire readiness
  • Maintain phone system/recording updates
  • Contribute to continuous improvement
  • Mentor junior team members
  • Serve as a key escalation point for the IT Help Desk
  • Provide advanced troubleshooting for networking, internet, and telephony
  • Support assigned applications

Benefits

  • Health, Dental, Vision
  • Retirement 403(b) + employer matching
  • 4 weeks accrued PTO
  • 12 Paid Holidays per calendar year
  • Up to 3 Floating Holidays per calendar year
  • Paid Sick Time
  • Modified Educational Assistance
  • Maternal and Paternal Leave
  • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
  • FSA, HRA
  • Employee Assistance Program
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