Role OverviewThe Senior Collections Representative will manage delinquent member accounts, analyze account risk, and develop repayment solutions that balance member needs with the Credit Union's risk objectives. The role involves managing delinquent accounts across stages of delinquency, negotiating repayment plans, and conducting skip tracing to locate updated member contact information and assets.
What You Will Do
Responsibilities include managing delinquent member accounts, processing payments, negotiating repayment plans, conducting skip tracing, and managing collections-related recovery activities. The role also involves serving as a resource for members and internal business partners, maintaining expertise in loan and depository products, and identifying opportunities for process improvement.
Why It Might Be a Fit
The ideal candidate will have strong communication and negotiation skills, with the ability to balance member needs with the Credit Union's risk objectives. The role requires a high level of integrity and ethics, with a strong commitment to compliance with applicable regulatory, legal, and internal policy requirements.
Requirements
- High school or equivalent
- 2 years of collections or related experience
- Secondary language skills (optional)
Benefits
- Health care
- Vision
- Dental
- 401k with employer match
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
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