Role OverviewThis role involves supporting, reviewing, and negotiating a medium to high-risk portfolio of complex delinquent loans, researching credit and account information, and monitoring portfolio for policy compliance.
What You Will Do
The Senior Commercial Collections Representative will research credit and account information, handle workout and restructuring problem loans, and review account equity to determine loss projections.
Why It Might Be a Fit
The ideal candidate will have 2+ years of commercial collections support experience, strong telephone communication skills, and experience working with systems like Artiva and Infolease.
Requirements
- 2+ years of Commercial Collections support experience
- Military experience researching and assessing questions, process, and procedures to make recommendations on solutions
- US Military Service in the US Army, US Marine Corps, US Navy, US Air Force, US Space Force
- 2+ years of collections experience
- Leadership experience includes coaching, training, and mentoring
- Strong telephone communication skills with the ability to influence positive customer outcomes
- Experience working in roles within accounting, accounts receivable/payable
- Customer service/customer care experience
- Experience working with the following systems: Artiva and Infolease
- Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Excellent verbal, written, and interpersonal communication skills
- Ability to provide strong customer service while actively listening and responding in an appropriate manner
- Sound analytical skills with high attention to detail and accuracy
- Experience delivering results in a fast-paced, deadline driven environment
- Sound organizational, multi-tasking, and prioritizing skills
- Ability to work effectively, as well as independently, in a team environment
Benefits
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