Role OverviewThe Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.
What You Will Do
The Sr. Commercial Finance Servicing Associate (Vehicle) will contact past-due customers by phone or email to resolve delinquency and establish payment arrangements, handle inbound calls from delinquent CVF customers, manage CVF collections queue of accounts 1-89 days delinquent, and provide payment extensions to qualified CVF customers.
Why It Might Be a Fit
The successful candidate will have a proven track record of delivering seamless customer experiences, strong negotiation skills, and the ability to follow established workflows, procedures, and compliance requirements.
Requirements
- Minimum 4-6 years related experience in commercial finance servicing, collections, customer account management, billing, or automotive finance operation
- Background in auto finance or automotive fleet services a plus
- High school diploma or GED equivalent required
- Associate’s or bachelor’s degree preferred
- Knowledge of Daybreak, KSIOP and CRM is preferred
- Ability to communicate effectively with internal and external business partners at all levels
- Strong negotiation skills – ability to negotiate mutually beneficial arrangements with a customer
- Ability to follow established workflows, procedures, and compliance requirements
- Strong analytical, problem-solving, and account-reconciliation skills
- Accounting experience highly desirable
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Knowledge of HCA servicing and collection products, processes and procedures is preferred
- Proven track record with delivering seamless customer experiences
- Ability to thrive in a performance coaching environment
Benefits
- Hybrid flexibility – 4 days in office, 1 day remote
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
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