Senior Complaints Investigation Specialist I

Kindeva Drug Delivery
Los Angeles, CA
Category Healthcare
Job Description
Our company makes products that save lives, ensuring better health and well-being for patients around the world. The Senior Complaints Investigation Specialist I will oversee complaint investigations, assist with metric tracking, and provide technical leadership for the complaints department.

Requirements

  • Serve as the subject matter expert for Quality Management System (QMS) complaint module
  • Assist with metric tracking, complaint trending, and Field Alert Reports (FARs)
  • Review complaints for regulatory reporting, and provide corrections and feedback for investigations
  • Serve as the complaint trend analyst for the site
  • Contribute to Post-Market Surveillance, Field Alert Reports, and Adverse Event Reporting
  • Lead continuous improvement projects relevant to the department
  • Ensure complaint handling complies with regulatory requirements and internal procedures
  • Ensure timely and professional handling of customer concerns

Benefits

  • Medical, Dental, & Vision
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Disability Benefits
  • Life Insurance
  • Voluntary Benefits
  • Paid Absences
  • 401k Benefits
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